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Customer Success
Customer Success
23 articles in this collection
Written by
Charlotte Convent
and
Julie Lemmens
Methodology
The vision
Define your vision, objectives and performance indicators
Written by
Charlotte Convent
Updated over a week ago
The spaces
Prepare your spaces to meet your objectives and attract your target audiences
Written by
Charlotte Convent
Updated over a week ago
The contents
Fill your platform with content and structure it
Written by
Charlotte Convent
Updated over a week ago
Customisation & organisation
Customise your platform and organise information with tags and tabs
Written by
Charlotte Convent
Updated over a week ago
Launch and communication
Prepare the opening of the platform to all users and define its communication plan
Written by
Charlotte Convent
Updated over a week ago
Tips and tricks
Define useful tags
Written by
Julie Lemmens
Updated over a week ago
Create templates
Written by
Julie Lemmens
Updated over a week ago
Challenge your spaces
Written by
Julie Lemmens
Updated over a week ago
Keep your activity feed busy
Written by
Julie Lemmens
Updated over a week ago
Give a sticky title to your content
Written by
Julie Lemmens
Updated over a week ago
Formalise processes around the tool
Written by
Julie Lemmens
Updated over a week ago
Post impactful content
Written by
Julie Lemmens
Updated over a week ago
Educate your users
Written by
Julie Lemmens
Updated over a week ago
Increase the number of High value content
Written by
Julie Lemmens
Updated over a week ago
Increase the connections
Written by
Julie Lemmens
Updated over a week ago
Increase ability of the users
Written by
Julie Lemmens
Updated over a week ago
Involve your users
Written by
Julie Lemmens
Updated over a week ago
Prepare your launch
Written by
Julie Lemmens
Updated over a week ago
Prepare the launch
Written by
Julie Lemmens
Updated over a week ago
Actions to take after-launch
Written by
Julie Lemmens
Updated over a week ago
Clarify the positionning of the initiative
Written by
Julie Lemmens
Updated over a week ago
Decrease the technical barriers
Written by
Julie Lemmens
Updated over a week ago
Activate space notifications
Written by
Julie Lemmens
Updated over a week ago