Educate Your Users

When a user posts a vulgar, disrespectful, or offbeat comment, prefer to delete the comment and send a brief email to the person explaining why their comment was removed. If necessary, refer to your user policy.
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When a user posts a question and you don’t know the answer, consider notifying another person who could assist with this topic. It is never beneficial to leave users without an answer!
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When you share an article from your watch or an interesting file, always add a comment that explains the reason for sharing or notify someone who is concerned. You likely have thought about the value of this sharing for the community; formalizing it for everyone provides context for your contribution!
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When a user asks you a question or sends you a file via email, transfer the discussion or the file directly to the platform. This helps gradually change habits and encourages users to start utilizing the platform, allowing them to understand its added value.
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