Disabling and deleting users

Disable a member

When you disable a member:

• They can no longer sign in.

• They no longer appear on the platform, and their profile is archived.

• Their contributions stay on the platform, with a mark that shows the member is disabled.

• Their seat is free again.

To disable a member:

1. Click your profile picture in the top right corner, then click "Settings".

2. In the menu on the left, open "General" and click "Members".

3. Click the three dots at the end of the member's row, then click "Disable".

4. Confirm in the "Disable user" window.

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Enable a member again

To find disabled members, click "Status" and select "Disabled". Then click the three dots at the end of the member's row, and click "Enable". You need a free seat to enable a member.

Delete a member permanently

To comply with the General Data Protection Regulation (GDPR), you can delete a member and all their personal data.

1. Disable the member.

2. Click the three dots at the end of their row, then click "Delete".

3. Confirm in the "Delete user" window.

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After the deletion:

• The profile shows the name "Deleted User", without any profile details.

• The member's content and activity stay on the platform. If you want them gone too, delete them by hand.

• Mentions of the member still show the name they had before.

Questions

What if I created the same member twice?

Keep the original account: it holds the person's contributions and spaces. Remove the new one.

1. Disable the new account, then delete it permanently, as described above.

2. Correct the email address of the original account: on the Members page, click the three dots at the end of its row, then "Edit". See Modifying users.