Customer success

Increase User Engagement

Help users learn the platform with a weekly tips newsletter, a help space, breakfast or lunch sessions and webinars on the basics.

  • Start a short newsletter "Tips & Tricks " that is posted weekly on the platform, featuring a quick tip on how to post Articles, tag Articles, complete your profile, or mention a user. Keep it concise and straightforward; the goal is to provide quick Articles that are easy to read.

  • Create a help space on your platform where you can gather all the pedagogical resources.

  • Organise "Elium breakfasts ", "Elium lunches and learns ", or other concepts that allow people to meet, ask questions, or discover a specific feature.

  • Host online webinar sessions during lunchtime or at various times to help users learn the basics of the tool.