Customer success

Activate Space Notifications

Space notifications can send too many emails. Use them where coordinators must check new posts or reply fast, and avoid them in large, busy spaces.

The space notification feature is not suitable for all types of spaces. If it is enabled for all members of a space, regardless of their role, there is a risk of generating an excessive number of emails, especially when a space receives numerous contributions.

However, it can be beneficial in the following scenarios:

  • When changing users from just readers to contributors in a space, this feature allows coordinators and administrators to receive real-time notifications about new publications. This facilitates quick access to the content and enables them to verify its quality (metadata, tags, relevance of the content itself).

  • At the start of a project, it helps equip administrators and coordinators with information about new content, encouraging communication with contributors and encouraging their engagement.

  • In a space dedicated to support, it enables prompt responses to inquiries.

Conversely, if used in spaces with a large number of users and shared content, it risks causing significant inconvenience and negative feelings towards the platform.