AI agents answer from your articles. They do not know more than what is written, and they repeat an old or wrong article with the same confidence as a correct one. The work is the same as in the other guides. This guide shows where it matters most for AI.

Three ways AI reads your articles

Feature	What it does	Who sets it up
Answer	Answers a question from "Ask AI", and lists the articles it used as sources.	Platform administrators
Smart Assistants	Answer on one subject, with a prompt and a content scope that you define.	Platform administrators
MCP (Model Context Protocol)	Lets ChatGPT, Claude or a Copilot Studio agent search, read and write articles.	Each user connects their assistant. Platform administrators manage the connected apps.

Rights apply to all three: an agent only uses the articles that the person who asks can read.

Three more facts about Answer:

Answer reads passages, not whole articles. It selects the paragraphs that match the question. Elium stores each passage with the title of its article.
Expired articles are used. An article past its verification date can still be a source.
Files are read too. Answer reads Word, Excel and PDF files, and the transcripts of videos. Native articles give better results and have verification dates and annotations.

Check the content before you enable AI

Who can read what

AI does not change the rights, but it finds things faster than a person who browses. An article that is in the wrong space is more exposed than before. Review the type and the members of the spaces that hold sensitive content.

Old and contradictory articles

Archive what is no longer valid, and merge the articles that say different things on the same subject. Review your platform every quarter lists the steps. Do this review once before you enable Answer.

Owners and dates

Give the most read articles an owner and a verification date. See Set up a review routine.

A list of test questions

Prepare 20 to 30 real questions before you enable Answer:

Take the "Top 10 searches" and the open article requests, and rewrite them as questions.
For each question, find the article that holds the answer. If there is none, you have found a gap.
After you enable Answer, ask each question and check the answer and its sources.

Keep the list. Ask the same questions again after each large change to your content.

Write articles that AI can use

One subject for each article. A passage from a short article on one subject is easier to find than a paragraph in a long document.
A clear title. The title goes with each passage. "Refund a customer who was billed twice" helps more than "Billing: special cases".
A summary. Add a summary to your most read articles.
Complete sentences. An agent does not see your screen and does not know your context. Name the thing, the page and the button.
No repeated text. A paragraph that is copied in 20 articles makes them all look alike.

Tags help the search and its filters, but Answer does not use them. For AI answers, the title and the text do the work. For the full list of advice, see Answer: best practices.

Give each Smart Assistant a clear scope

A Smart Assistant is more useful when it covers one need, such as answers to customer tickets on one product.

Content scope: limit the assistant to the spaces that hold checked articles on its subject.
Visibility: show the assistant only to the teams that need it.
Prompt: say who the assistant answers, in which tone, and what it must do when it has no source. See How to write a good prompt.

Connect other assistants with MCP

Through MCP, people use Elium from the assistant that they already work in. See Connect ChatGPT, Connect Claude and Connect Copilot Studio.

Reading: the assistant searches and reads with the rights of its user. It receives the owner and the verification date of each article, so it can see when the date has passed.
Writing: the assistant can create and update articles. Its changes are saved as drafts by default, and a person reviews them before publication. In a space with mandatory approval, they go through approval like any other article.

Platform administrators see every connected app in "Settings" > "Advanced" > "Connected apps", with what each one is allowed to do. See Manage MCP apps.

Follow the answers

Read the feedback and the questions once a month, as described in Find and fill the gaps. You improve the answers by improving the content. When an answer is wrong, look for the article that is missing, old or unclear. Correct it, then ask the question again.

Next step

For the reasoning behind this guide, read AI knowledge management.