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FAQ

What if a user has lost their password?

Updated on 7 April 2025

The user can click on "forgotten password" on the login page to set up a new password. The validity of this email is 60 minutes by default, after which the user will be able to create a new password.

If a user encounters issues logging in, the administrator can generate an email to reset the password for the user. This email will contain a unique link that is valid for one hour. The administrator can also define a temporary password for the user.

  1. Go to the settings of the interface in the 'Members' tab.

  2. Identify the user in the list under the 'Options' menu, and click on 'Defining a password'.

  3. Generate an email with a reset link.

  4. Alternatively, generate a temporary password.