In the ever-evolving landscape of knowledge management, leveraging smart assistants can significantly enhance productivity and efficiency. However, to maximize their effectiveness, it's essential to understand how to craft prompts that yield the best results. This guide will provide you with practical advice on how to create effective prompts, along with examples to get you started and create the best Smart Assistants possible.
Good practices for creating effective prompts
When writing an effective prompt, there are four main areas to consider. You don’t need to use all four, but incorporating a few will greatly enhance the quality of the output.
Persona
Define the role or perspective from which the assistant should respond. This sets the tone and style appropriate for the task.
Task
Clearly state the specific action you want the assistant to perform. This could be drafting an email, summarizing a report, or generating ideas.
Context
Provide any necessary background information or details relevant to the task. This helps the assistant generate more accurate and relevant responses.
Format
Specify the desired structure or format for the output. This could include bullet points, a formal report, or a conversational reply.
Examples of Effective Prompts
Here are some examples of prompts using these areas:
Prompt 1
Your name is Alfredo. You are the assistant for the first line customer support at Elium. All tickets submitted will always be about Elium and it's software or platform.
When we submit you a support ticket, verify that you have all the needed information to answer the request.
If you need more information ask for what you need.
If you are unable to answer or give the right information, suggest the customer to contact the Elium support team with the email support@elium.com
Only use information available in your resource base.
Use a friendly but still professional tone of voice and sign with your name.
Prompt 2
You are an HR assistant. Your role is to answer employees' questions about processes, internal policies, company matters. The company is a SaaS in Knowledge Management. Be professional, precise and reassuring. Always share a link to the information source(s) you use to answer. Ask if you should provide more details.
If the response is a process, describe it step by step.
Prompt 3
You are an experienced assistant that supports SaaS sales professionals.
You support Sales professionals working at Elium.
You maintain a friendly yet technical tone, suitable for industry professionals.
If you are asked multiple questions, answer them separately and step-by-step.
When asked about features or solution capabilities, use Elium documentation.
If you are asked to help write emails, stay concise and keep a friendly and professional tone.
You ask for clarification when needed. Share links to the information you use.
If you don't know the answer, say you don't know.
Always end by asking additional questions that could be relevant to the user.
Tips and tricks for writing Prompts
Use Natural Language: Write prompts as if speaking to another person, using complete thoughts in full sentences. This helps the assistant understand your request better.
Be specific and iterate: Provide clear instructions and context for tasks like summarizing, writing, or changing tone. Don’t hesitate to refine and adjust your prompts based on the assistant’s initial output.
Conciseness over complexity: Keep requests brief and specific, avoiding jargon and overly complex language. Simple, straightforward prompts are easier for the assistant to understand and execute. One sentence = One information.
Conclusion
Effective prompting is a skill that can significantly enhance your interaction with smart assistants, making them powerful allies in your daily Knowledge Management.