🔒 Permissions
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Only system admins can download an export of the platform.
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For maximum safety, your exports are available directly from your platform. We don't send you data via email or host them on another service, even temporarily.
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The first step, if you haven't done it yet, is to contact our support team to export your data. More information about the format can be found in this article.
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All your exports are available from the admin panel under the section "Advanced". (Note: You can access the admin panel by clicking on your avatar in the top right corner of the app and then selecting "Settings").
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This page will display a list of available exports.
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Each row shows you the date of the export, a description, a link to download the files, and a password. The password will be used in Step 3 to decrypt the files.
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Click the link to download the entire export.
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Once the export is downloaded, you'll have a file named <randombits>.zip. To be read, the file must first be decrypted.
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You need to use a tool that can read ZIP files that are password protected.
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If your system's default tool isn't sufficient, we recommend using 7zip (command line only on Mac) or Unarchiver on macOS.
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After that, you'll have a regular ZIP file that you can extract, which will contain the data and metadata.
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