🔒 Permissions

Only system admins can download an export of the platform.

For maximum safety, your exports are available directly from your platform. We don't send you data via email or host them on another service, even temporarily.

The first step, if you haven't done it yet, is to contact our support team to export your data. More information about the format can be found in this article.

All your exports are available from the admin panel under the section "Advanced". (Note: You can access the admin panel by clicking on your avatar in the top right corner of the app and then selecting "Settings").

This page will display a list of available exports.

Each row shows you the date of the export, a description, a link to download the files, and a password. The password will be used in Step 3 to decrypt the files.

Click the link to download the entire export.

Once the export is downloaded, you'll have a file named <randombits>.zip. To be read, the file must first be decrypted.

You need to use a tool that can read ZIP files that are password protected.

If your system's default tool isn't sufficient, we recommend using 7zip (command line only on Mac) or Unarchiver on macOS.

After that, you'll have a regular ZIP file that you can extract, which will contain the data and metadata.