🔒 Permissions

Only system admins can download an export of the platform.

For maximum safety, your exports are available directly from your platform. We don't send you data via email or host them on another service, even temporarily.

The first step if you haven't done it yet, is to contact our support to export your data. More information about the format in this article.

All your exports are available from the admin panel under the section "Advanced". (Note: you can reach the admin panel by clicking on your avatar in the top right corner of the app and then click on "Settings").

This page will show a list of exports available.

Each row show you the date of the export, a description, a link to download the files and a password. The password will be used in the step 3 to decrypt the files.

Click the link to download the whole export.

Once the export downloaded you'll have file named <randombits>.zip.aes. To be read, the file must first be decrypted.

For that, we recommand using AESCrypt (works on Windows, Mac and Linux).

If you have nodejs installed you can do

Alternatively you can use compatible tools like pyAesCrypt or any AES Crypt file format (version 2) compatible extractor (openSSL is not compatible).

After that you'll get a regular ZIP file you can extract with file, and metadata.