We guarantee our customers the absolute recovery of all Articles that were stored by users in their own environment for various reasons: for archival or backup purposes throughout the project’s life cycle or its end of life, and for reusing or reinjecting this data into another device.
The usual procedure is to export all data on a mutually agreed date. We then provide you with a link to download your data. Once you confirm that you have received the information, we permanently close the platform and remove all Articles.
The export you receive contains JSON data along with a corresponding archive of all file attachments.
The JSON data includes all metadata related to objects such as type of Article, title, tags, comments, users, etc.
Each Article (document/webpage, etc.) is identified by a "hash code" that corresponds to the physical file in the tree structure.
Each folder is named with the first two letters of the hash code (e.g., 0.0, 0A).
The tree structure contains all files in their original format. Filenames are modified to avoid conflicts. A Word document retains its extension, while a PDF document remains a .pdf. The original name of the document is available in the JSON data.
Elium commits to providing this type of export to its customers when they cease collaboration. However, to reuse this information, programming is necessary, and this process requires IT skills. It is the customer's responsibility to establish data equivalence if they wish to use these documents in another system.
Here’s an example export that you can download for testing purposes.
You can request an export at support@elium.com