Usage
With urgent notifications, Elium platform administrators can ensure that critical information reaches their teams in real time.
🔒 Permissions
Only platform administrators can send urgent notifications.
Send an urgent notification
To send a new urgent notification, navigate to the administration panel and select the "Urgent notification" tab in the "Emails" section.
Then click on the "Send a new notification" button.
This action will open a new window where you can configure the urgent notification.
Select an item to attach to the notification
Choose one or more users or a team
Add a personalized message to the notification (optional)
Setting up an urgent notification.
Click on "Send".
User Point of View
When a user is targeted by an urgent notification, they receive two signals.
The first is an email that points directly to the attached article.
The second is a card that appears in the bottom right corner of the application. This card also shows up in the browser extension. This card will only disappear if the user explicitly clicks on the “Mark as read” button. Opening the attached article will not close the card.
The urgent notification is displayed prominently above any content and explicitly asks the user to mark the article as read.
Follow-Up on Urgent Notifications
System administrators can monitor the validation rate of urgent notifications from the same page used to create them.
Reach
The overall read rate per notification can be viewed directly from the urgent notification management table. By clicking on this rate, the system administrator can see, user by user, who has validated notifications and who has not yet done so.
Finally, it is possible to archive a notification. This action will remove the card for all users, even those who have not yet validated it.