Answer feels magical the first time you use it. It's a totally new and efficient way to leverage your knowledge base.

Answer allows users to ask questions on the knowledge base and get an answer using artificial intelligence. Answer is available from Elium's web interface, via Slack and soon Teams.

Answer is available on the web app, Slack and soon on Teams.

Answer is available from anywhere in the web application. It's located in the top right corner in the header. Click on the crystal ball to open it.

This will open a modal. The user can then ask his question.

In the example above, we can see that Answer will search through 15 different spaces to generate an answer. Type your question and click "Answer".

The user can pick a reason and write a comment. Those parameters are then registered and available from the admin panel (see section below "Process Feedback")

Answer can read regular Stories but also files like Word and PowerPoint and even video.

First you'll need to install the Elium app from Slack marketplace.

Once installed, you'll be able to use Answer directly from Slack.

Click on the three dots menu from any message to use it as a question for Answer. Answer will send you a private message which you can then send to the channel.

In the example below, the user used the message "Is Elium secure?" as a question for Answer, which responds with a private message.

Like the web application, the user can provide feedback. If satisfied, the message can be send to the whole channel.

Answer is also available as a Slack command. Type "/answer [your question]" in the message box.

Like the first example, Answer will display a private message that you can send to the whole channel.

You'll first need to install the Elium app from Teams.

From there, you'll be able to access Answer from either the message box or the message menu.

From the message box, click on the three dots and search for Elium.

A modal will appear with a text input to type your question.

When you submit your question, Answer will create a draft message with the answer.

You can then submit this message to the channel.

The other way to use Answer directly in Teams is to use a message as a question. Click on the message menu and click "Ask Elium".

Answer can be scoped to a subset of spaces and users. The spaces used to generate the answer are stated in Answer modal.

Of course, Answer will only use the Stories available to the user asking the question to generate an answer.

Administrators can process Answer feedback from the admin panel in the "Content Management" section.

The page contains two cards :

In the first card you can see the number of questions asked and the type of feedback left by the users: positive (in green) or to improve (in red).

The aim is obviously to improve things by getting more and more positive (or neutral) feedback. To achieve this, the game is quite simple: solve the feedback to fill in the knowledge gaps as you go along. That's what will do in the next section.

Like any other platform Analytics, you can select multiple period or even a custom interval. You can also export the data to analyze it in your favorite data software.

Right below the analytics, you'll find a card with two tabs: Feedback and Resolved.

The first tab "Feedback" gather all you unprocessed feedback. Click on one request to display all the details in a side panel. You can browse from feedback to feedback by doing so.

The details side panel display the following request data:

There are two possibles actions:

All questions asked to Answer can be exported from the admin panel from the "Answer Feedback" page. The CSV file has the following fields:

Answer is under active development. Here's what we're working on at the moment:

You have some feedback on Answer? Perfect, that's what we're looking for! You send an email at support@elium.com and it will be dispatched to the product team. Thank you!

To make Answer work, we have developed a partnership with Microsoft. We call up an API on Azure servers in Europe.

Your data remains stored on Elium servers. It transits to Microsoft Europe's servers to generate the vectors needed to run Answer's search and responses. Unlike a solution like OpenAI, which is free of charge, your data cannot be used to enhance Microsoft's artificial intelligence models.

More information here: https://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy

Of course, using these models comes at a cost to Elium.

We're still considering the pricing associated with this new functionality, particularly as we don't yet have enough data to measure the impact on the cost of our infrastructure. Model access prices change regularly, and Answer is not yet widely deployed.

We'll get back to you as soon as possible.

It's magic 💫

When a story is indexed (created, updated, same as now) we index it semantically. The idea is to capture the meaning of the story, not just the words (as opposed to what the "regular" search does).

When the user ask a question, we search for the five paragraphs with the closest semantic similarity. And we use these paragraphs to generate a response using AI.

You can find more information in our blog post: https://elium.com/blog/how-we-gave-superpowers-to-our-search-with-chatgpt/