What is Answer?
Answer allows users to ask questions on the knowledge base and receive answers using artificial intelligence. Answer is available through Elium's web interface, via Slack, and soon on Teams.
Essentially, a new crystal ball icon appears to the right of the search bar. By clicking on it, users can ask a question. The artificial intelligence searches the knowledge base on the user's behalf and answers the question directly whenever possible.
The articles used to generate the response are displayed at the bottom of the answer.
How can I take part in the beta?
We're looking for customers interested in testing Answer. Our goal is to roll out the solution gradually. If you'd like to participate in the beta, please send us an email at support@elium.com with the following information:
The spaces in which Answer must search. Initially, we prefer to limit Answer to certain key areas. Ideally, these spaces should contain articles in native format (Answer doesn't yet search in files), with dense, up-to-date information. Please choose between 1 and 3 spaces.
The list of participating users. Like spaces, we prefer to activate Answer for certain key users to start with. These users should be aware of Answer's current limitations. Maximum of 5 participants.
Once we've received your email, we'll activate Answer on your platform.
Please note that indexing articles can take several hours.
Current Limitations
Selected articles may sometimes be irrelevant. Naturally, the algorithm will need to improve over time.
How can I give feedback?
Do you have feedback on Answer? Perfect, that's exactly what we're looking for! Please send an email to support@elium.com, and it will be forwarded to the product team. Thank you!
Data Processing
To make Answer work, we have developed a partnership with Microsoft. We call up an API on Azure servers in Europe.
Your data remains stored on Elium servers. It is transmitted to Microsoft Europe's servers to generate the vectors needed to run Answer's search and responses. Unlike solutions like OpenAI, which are free of charge, your data cannot be used to enhance Microsoft's artificial intelligence models.
Costs and Pricing
Naturally, using these models incurs costs for Elium.
We are still evaluating the pricing associated with this new functionality, particularly since we do not yet have enough data to assess the impact on our infrastructure costs. Model access prices change regularly, and Answer is not yet widely deployed.
We will get back to you as soon as possible.