The Elium extension for Chrome and Microsoft Edge adds a minimalist sidebar that gives you direct access to Elium content and smart assistants without leaving your main tool (e.g., your ticketing platform). It is primarily designed for customer support teams but can also be useful for anyone needing to quickly consult or share Elium knowledge.

Go to the extension's page on the Chrome Web Store and click the main button to add it to your browser.

The extension will then appear at the top right of your browser window.

You’ll then access your platform directly through the extension.

Access your Elium knowledge base and navigate decision trees directly from the sidebar, with a clean layout optimised for narrow screens.

Click the favorite icon at the top of an article to add or remove it from your favorites.

If the answer doesn’t exist, fill out the Request Content form — your request will be added directly to Elium’s editorial queue.

Quick and advanced search features are fully available from the browser extension, just like in the main app.

When viewing a ticket and opening the AI assistant:

In the example below, the smart assistant is used to respond to a user complaining that their printer no longer appears on their computer.

The response is generated based on documentation available in your platform (no external sources!).

The agent can view the source used to generate the response.

The smart assistants are compatible with the following apps:

Other apps can be added based on your needs.